Telephonists
40AI USED FOR40%moving to78%
THE DOOR, NOWC
THE DOOR, 20 YRSE
STARTING PAY£18,000 - £22,000
NO MOATNo physical, legal or personal barrier protects this work from software.
CAREERMASH (EN)FROM COMMUNICATIONS AND MEDIA →
Telephonists
Telephonists are the vital communication link in any organization, ensuring that calls are directed efficiently and professionally. In a world where connectivity is key, their role is crucial in maintaining seamless interactions, enhancing customer satisfaction, and fostering business relationships across the UK and beyond.
AI helps here, but has not taken over
AI can already do some of this job, but the day-to-day work still leans on a person to decide, check and take responsibility. Nothing formally protects this job though, so the safest move is to keep building the judgement AI cannot yet copy.
Who hires for this
BT GroupOne of the largest telecommunications companies in the UK, BT Group offers a range of career opportunities in customer service and telephony.Sky GroupSky is a leading media and telecommunications company, providing a variety of roles in customer support and telephony.VodafoneVodafone is a global telecommunications company that offers numerous positions in customer service and telephony.Local Call Centre SolutionsA regional call centre that provides telephony services to local businesses, offering a supportive environment for new telephonists.Customer ConnectA local customer service provider that focuses on telephony and support services for various industries.