Telephonists
40AI EXPOSURE TODAY40
20-YEAR SCENARIO
NOT A FORECAST78%
NOT A FORECAST78%
THE DOOR · ENTRY DIFFICULTY TODAYC
STARTING PAY£18,000 - £22,000
NO MOATNo physical, legal or personal barrier protects this work from software.
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CAREERMASH (EN)FROM COMMUNICATIONS AND MEDIA →
Telephonists
Telephonists are the vital communication link in any organization, ensuring that calls are directed efficiently and professionally. In a world where connectivity is key, their role is crucial in maintaining seamless interactions, enhancing customer satisfaction, and fostering business relationships across the UK and beyond.
THE DOOR: ENTRY DIFFICULTY TODAY, graded A (easy) to E (extremely hard). A Careermash rule-of-thumb index built from our AI exposure index and the job's moat class. It is not a forecast and not a count of job openings.
AI EXPOSURE TODAY is a Careermash index from 0 to 100 of how exposed this job's everyday tasks are to AI today. We estimate it by matching published research on how people use AI to this job, usually by keyword or subject area, and we lower it where the work is protected (for example by physical, personal or legal requirements). It is not a direct measurement of how much people in this job use AI.
AI helps here, but has not taken over
AI exposure for this job is below 50 on our index, and the day-to-day work still leans on a person to decide, check and take responsibility. Nothing formally protects this job though, so the safest move is to keep building the judgement AI cannot yet copy.
Career progression path
1FIRST STEPJunior TelephonistAs a Junior Telephonist, you will learn the ropes of call handling and customer service. This entry-level position is perfect for those looking to start their career in a dynamic environment.£18,000 - £22,000
2GAINING EXPERIENCEMid-Level TelephonistIn a Mid-Level role, you will take on more responsibilities, including training new staff and managing complex inquiries. Your experience will allow you to handle calls with greater efficiency.£24,000 - £30,000
3PEAK CAREERSenior TelephonistAs a Senior Telephonist, you will oversee the telephony team, ensuring high standards of service and efficiency. You will also play a key role in developing training programmes for new staff.£35,000+
The degree route
Courses in this career's subject area, from the live library of 35,000; every one is AI impact assessed through its actual graduate destinations.
🎓English and Film StudiesRoyal Holloway and Bedford New College · the card page · will AI take its jobs?£26,000 median
🎓Fashion Marketing and JournalismQahe (Lm) Limited · the card page · will AI take its jobs?£26,000 median
🎓Broadcast and Multimedia JournalismThe University of East Anglia · the card page · will AI take its jobs?£25,000 median
🎓Business Management and Film & Visual CultureLiverpool Hope University · the card page · will AI take its jobs?£25,000 median
🎓Film and TheatreQueen Mary University of London · the card page · will AI take its jobs?£25,000 median
All Communications and Media courses as cards →
There is more than one way in
You do not have to go the university route to get here. There is also a vocational route that skips a degree entirely. Some employers will take you on here with no formal qualifications at all, if you can show you can do the work.
Degree subjects that lead this way
Courses in this career's subject area, from the same register that priced the degree above. Subject-matched, not a guaranteed qualifying route: check each course's own entry requirements and any professional accreditation before you rely on it.
Fashion ManagementRobert Gordon University · DegreeEnglish and Film StudiesRoyal Holloway and Bedford New College · DegreeFashion Marketing and JournalismQahe (Lm) Limited · DegreeBroadcast and Multimedia JournalismThe University of East Anglia · DegreeBusiness Management and Film & Visual CultureLiverpool Hope University · DegreeFilm and TheatreQueen Mary University of London · Degree