Telephonists
40AI CAN DO40%moving to78%
THE DOOR, NOWC
THE DOOR, 20 YRSE
STARTING PAY£18,000 - £22,000
NO MOATNo physical, legal or personal barrier protects this work from software.
CAREERMASH (EN)FROM COMMUNICATIONS AND MEDIA →
Telephonists
Telephonists are the vital communication link in any organization, ensuring that calls are directed efficiently and professionally. In a world where connectivity is key, their role is crucial in maintaining seamless interactions, enhancing customer satisfaction, and fostering business relationships across the UK and beyond.
AI helps here, but has not taken over
AI can already do some of this job, but the day-to-day work still leans on a person to decide, check and take responsibility. Nothing formally protects this job though, so the safest move is to keep building the judgement AI cannot yet copy.
Career progression path
1FIRST STEPJunior TelephonistAs a Junior Telephonist, you will learn the ropes of call handling and customer service. This entry-level position is perfect for those looking to start their career in a dynamic environment.£18,000 - £22,000
2GAINING EXPERIENCEMid-Level TelephonistIn a Mid-Level role, you will take on more responsibilities, including training new staff and managing complex inquiries. Your experience will allow you to handle calls with greater efficiency.£24,000 - £30,000
3PEAK CAREERSenior TelephonistAs a Senior Telephonist, you will oversee the telephony team, ensuring high standards of service and efficiency. You will also play a key role in developing training programmes for new staff.£35,000+
There is more than one way in
You do not have to go the university route to get here. There is also a vocational route that skips a degree entirely. Some employers will take you on here with no formal qualifications at all, if you can show you can do the work.